We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Vet Office Etiquette

Arrive Early for Your Appointment:

The vet clinic can be a very busy place and to ensure you get the most out of your appointment, you should arrive at least 5 minutes early. It will give our staff time to check your pets into their appointments. Check-in will include verifying owner information and weighing your pet. Giving the staff a little extra time to prepare is a great way to be sure the doctors have the full appointment time to look examine your pets and discuss all of your concerns.

Keep Voices Low:

At the vet clinic, we try to do the very best for all of our clients. Unfortunately, there are some sad times in the clinic. In the waiting room, you should try and keep your voices low to be respectful of those clients who may be having a sad day. It can also be important to speak quietly to ensure you do not startle any pets waiting for their appointments.

Easily Stressed Pets:

If your pets are easily stressed when visiting us, please call ahead so we can prepare. Nobody wants to go to the doctor and pets are no different. A trip to the clinic can be a stressful time for some pets. If you feel like your pet will be stressed during their visit to the clinic, then you should give us a call a few days prior to your appointment so we can discuss the best way to make the visit easier for both you and your pet. We can do our best to accommodate your situation. Medication may be prescribed by your pet’s veterinarian to help calm your pet or an exam room can be prepared ahead of time for a nervous cat who does not do well around barking dogs. We want to make your pet’s visit to the clinic as stress-free as possible for both of you.

Take Dogs for a Walk Prior to Their Appointment:

During very busy days appointments can get delayed due to an unforeseen emergency and this means your dog may be at the clinic for an extended period of time. To keep your animal comfortable, it is a good idea to go for a short walk with your pet before your appointment. This way your dog can relax and not have to worry about the next time they get to go outside.

Aggressive Animals:

If an animal is aggressive, it is a good idea to leave them in the car (weather permitting) while you are checking in. Staff can set up an exam room and have it ready for your pet and avoid them having to sit in the waiting room. It prevents your pet from encountering other animals. Some animals just don’t get along. Some aren’t comfortable with people they don’t know while others don’t like other animals. Some may not be thrilled about their visit to the clinic. Whatever the case may be, if you think your pet may become aggressive during the course of their appointment it is important to let the staff know beforehand. Staff can also assist in getting your pet into the exam room if necessary.

Keep Dogs on a Leash and Cats in a Carrier:

The waiting room can be a frustrating environment for dogs and cats. Some don’t want to be around other animals, while some don’t like sitting still. However, it is very important to keep your dog on a leash and your cats in their carriers in the waiting room. Anything can happen, and it is important to be able to control your pets if you have to. It creates a safe environment for your pets and other clients and their pets. If you feel you may need some help keeping your dog under control in a stressful situation then ask a staff member to assist you.

Written by: Natasha Dehoop, Client Care Representative

Category:

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-542-7337. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours:
Monday to Tuesday: 8:00 am - 7:00 pm
Wednesday to Friday: 8:00 am - 6:00 pm
Saturday: 8:00 am - 2:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. We accept credit card and debit card.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Kingston Veterinary Clinic