We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Muzzle Is Not a Bad Word

Some assume that working in a vet clinic means puppies and kitten appointments with cuddles all day long. The truth is that pets of all ages, sizes and breeds need to go to the vet. As hard as we try to make it an enjoyable and fear-free experience every time, some pets remain nervous and scared in the clinic environment.

Most people do not have a positive reaction to seeing a muzzled dog or when asked by veterinary staff if it okay for their dog to be muzzled. Most people assume that muzzles are reserved for bad dogs, aggressive dogs or badly trained dogs. This assumption is far from true, a lot of the time when muzzles are used in the clinic; it is for dogs that are scared or in pain. When dogs are scared, untrusting or in pain, they are just as likely as an aggressive dog to react with snapping or trying to bite. That does not mean they are bad dogs. Veterinary staff understand that a lot of pets are nervous at the clinic or have had bad experiences in the past that lead them not to trust us. Unfortunately, we are unable to explain to them that we are here to help, and it will be okay in the end. Is it a good idea to train your puppy or dog to tolerate wearing a muzzle so that it is easier for you or veterinary staff to put one on if it is ever necessary.

You can do this with lots of positive reinforcement and rewarding your dog with praise and treats while allowing a muzzle to be placed on them, this may take time but is a great thing for your dog to be comfortable with. This way if it is needed at a future vet visit, it is easier for the muzzle to be placed.

You should never feel embarrassed, ashamed or disappointed in your dog for needing to use a muzzle. They are there to ensure the safety of veterinary staff and your pet. It is always best, to be honest with your clinic. If you know your pet is nervous getting its nails trimmed, getting injections or being handled by strangers, let them know so that the muzzle can be placed as a precaution instead of having a staff member bitten.

The most important thing to remember is next time you see a dog muzzled in or out of a clinic setting, don’t be so quick to judge or assume. Don’t stare or make the owner feel ashamed for taking proper safety precautions and do not be upset with the clinic staff for requesting to muzzle your pet. It is always better to be safe than sorry.

If you have any questions, give us a call at 613.542.7337.

Written by: Miranda Mathieson, VT



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-542-7337. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours:
Monday to Tuesday: 8:00 am - 7:00 pm
Wednesday to Friday: 8:00 am - 6:00 pm
Saturday: 8:00 am - 2:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. We accept credit card and debit card.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Kingston Veterinary Clinic