We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
A fecal exam can be a crucial part of diagnosing many medical problems. Some potentially transmissible infections can be detected and help protect your family.
We do a two-part fecal exam: a smear and a float. A smear is a direct examination of the stool under the microscope. A float involves a special solution to help separate the eggs from the feces after high-speed centrifugation.
Cat stool sample instructions?
Please bring in a fresh stool sample in an airtight container. If you can’t collect a fresh sample, it is recommended to store the sample in the sealed container in the refrigerator overnight.
Have you been to the dentist and received local freezing? If so, then you have had a dental nerve block. Most dental procedures produce strong sensory stimuli to the point that it affects the amount of general anesthetic required and a painful recovery.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following policies were updated on Tuesday April 7, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-542-7337. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours:
Monday to Wednesday: 8:00 am - 7:00 pm
Wednesday to Friday: 8:00 am - 6:00 pm
Saturday: 8:00 am - 2:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. We accept credit card and debit card.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Kingston Veterinary Clinic
